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FAQ

The Nature’s palette is a platform that aims to help bring organic, natural and sustainable everyday products to you so that your personal health is well nurtured.

One Stop Solution: No need to look any further. All Organic, Natural & Sustainable alternatives under one roof!

Healthier Lifestyle: Lead a health conscious life by choosing the right natural products for your needs.

Trusted Products: We handpick all our products and merchants. We are rigorously testing the products ourselves!

Assisted call or whatsapp ordering: We are always available! You can call/WhatsApp us to get assistance or place orders.

Same day or next day delivery: We Promise to deliver your order on the same day if ordered before evening. Otherwise, we guarantee delivery for the next day.

Subscribe: You can subscribe and let us take your shopping tensions.

Variety: We give you the benefit of choice, choose from an extensive range of 200+ products.

Our retail store is located in Prahaladnagar, Ahmedabad. We will love to have you visit our store to experience a great shift.

Our mission is to make quality organic, natural & sustainable products accessible to all and thereby promote a healthy lifestyle.

Our values are encapsulated in the term ‘SPIGOT’, A device used to turn on and off running water. We hope to metaphorically become a spigot for you; helping you to turn on a healthier way of life.

- We believe in sustainability: We understand the urgency of inculcating sustainable living habits into our society, TNP strongly believes in meeting the needs of the present without compromising the ability of future generations to meet their needs. Hence we promote eco-friendly items and take mindful measures towards the path of sustainability.

- We work with Passion: We place uncompromising focus on enriching people’s lifestyles by making them healthy and environmentally aware.

- Act with Integrity: We’re honest, transparent and committed to doing what’s best for our customers. We have zero tolerance for politics, hidden agendas or passive-aggressive behavior within the daily business activities and towards the customer too.

- Be Genuine: We’re open, clear, direct, honest & transparent. All products are handpicked and genuine.

- We are obsessed with customer satisfaction: Customers are kings. We‘re only successful if our clients are, and that drives everything we do.

- We Build Trust: Nothing is more important than the trusted relationships we have with all stakeholders of the TNP family.

Organic products are products grown without any human intervention i.e. organically. There are no pesticides, herbicides, synthetic fertilizers used. The organic ways is environment friendly. Products are Non-GMO and fresher.

Natural Foods means there are no harmful chemicals and preservatives or agents in the food.

Our personal and home care products are SLS, SLES, Parabens and other harmful chemicals free. They are also eco-friendly.

We have self curated the products. There are processes set to insure you get the best products.

We strive to provide you with a wide range of products to suit your individual necessity. Pick from our colorful palette of products ranging from vegetables to personal care that have been carefully curated to bring to you the best organic, natural and sustainable products at the right price! We go to the extent of handpicking each and every product individually only after a rigorous testing process to ensure the use of only natural and quality organic products.

TNP only Operates in Ahmedabad & Gandhinagar for now.

We deliver in select localities across the cities we are present in. You can edit your location settings to check if we deliver in your area.

The Minimum order to qualify for free delivery will depend on your location.

No, we do not charge anything over and above the rates shown. However, we do have a delivery fee in case the order value per store does not reach the minimum order value for free delivery.

Yes, you can track the status of your order under the My Orders section.

You can edit your products in the cart before checkout. If you’ve already placed your order we request you to call the customer care as soon as possible. We will surely help you.

TNP accepts multiple modes of payment. You can make online payments using UPI, credit cards, debit cards, netbanking, PayTM, PayU Money and Mobikwik Wallet. Cash on delivery (COD) is also available.

Once sold, we don’t accept returns. In case of damaged or wrong delivered will be assist you with exchange or refund.

In case you cancel the order before dispatch the amount will be rolled back to the source within 7-10 working days.

We handover the receipt to you at the time of delivery. Also, you can look at your transaction history in the “My Orders” tab.

This option is available under the “My Orders” tab in “View Details”.

We request in such case call the customer care. They will surely assist you.

You can use the “Contact Us” section on the app/web. Our customer care executives are always happy to help.

Our fruits and vegetables vendors have a quality check process in place to ensure quality of the items delivered, is up to the mark.

You will receive an SMS notification or a call informing you about the unavailable items in this situation. Refund (if any) will also be initiated within 24 hours.

Yes, it is. All transactions on TNP are completed via secure payment gateway. We use razor pay.

The order shall reach you within 48 hours. We try our best to deliver the order on the same day or next day.

Every store has its own delivery charges, which are waived off if you order above a specified minimum amount from the store. The minimum charges and the delivery charges are mentioned on the app and web at the checkout page.

Our delivery times are 12 P.M to 6 P.M.

We request in such case call the customer care. They will surely assist you.

On rare occasions, due to unforeseen circumstances, your order might be delayed.